Terms and Conditions

This Agreement was last modified on 18 February 2016.


All orders are subject to acceptance and product availability. Product pricing is correct at the time of entering the information. However, we reserve the right to change prices without prior notice. For Delivery and Returns details, please see our FAQ section.

Availability of Goods

All ‘In Stock’ items are usually despatched within 1 to 2 days, however could take as long as 3 – 5 days. In the unlikely event that they are temporarily unavailable, every effort is made to get the product sourced. 

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. Losses caused as a direct result of inaccurate information provided (e.g. inaccurate address) remain your responsibility and risk. Please complete orders carefully!

Acknowledgement of Order

When you have completed the order, your details will be confirmed as part of the payment process prior to despatch. This confirmation will state what the products are, the cost (including VAT and any P&P) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that when you place an order, Fyrefly Games will acknowledge it, but reserve the right to notify you if the price has been incorrectly featured, and amend the charge to you accordingly. Should you not wish to proceed with the transaction at the new price your order will be cancelled and you will incur no charge.


All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order.


Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Fyrefly Games. Please see our Returns section in the FAQ for more information. 


All rights, including copyright, in the content of these Fyrefly Games web pages are owned or controlled for these purposes by Fyrefly Media Group Limited (registered number 12726415). In accessing Fyrefly Games web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Fyrefly Games web pages for any other purpose whatsoever without the prior written permission of Fyrefly Media Group Limited.


By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Force Majeure

Fyrefly Games shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Subject to any relevant consumer protection legislation, including our obligation under the Consumer Protection (Distance Selling) Regulations to give you a refund, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, and in certain circumstances the postage cost.

Safe Shopping – Secure Guarantee

Fyrefly Games places great importance on maintaining securely the information that you provide. For this reason, we use advanced Internet security system to safeguard your data. All the data that you send to us, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be in encrypted format and extremely difficult to decipher. PLEASE NOTE – We do NOT store your credit card data at any stage.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Fyrefly Games shall be governed by English Law, and you and Fyrefly Games submit to the exclusive jurisdiction of the English courts.